Learn how fake Microsoft warnings and tech-support scams work, what not to click, and what to do after someone gains remote access.
Microsoft does not call unexpectedly
Legitimate companies do not normally call out of the blue to report a virus on your personal computer. Treat unexpected calls, popups, and urgent warnings as suspicious.
Do not call numbers in popups
A full-screen warning may look convincing and play an alarm. Do not call the displayed number, install remote-control software, or provide payment information. Close the browser with Task Manager if necessary.
If someone connected remotely
Disconnect the computer from Wi-Fi or unplug the network cable. Do not continue banking or email activity. From another trusted device, change important passwords and contact your bank if financial information was shared.
Preserve useful details
Write down the phone number used, payment method, names, and any remote-access software installed. This information can help with cleanup and fraud reporting.
Get the computer checked
A security review can remove unwanted software, check browser settings, review startup programs, and help secure important accounts.
Need help beyond these steps?
If the problem continues, Northeast Computer Tech can diagnose the issue and recommend a practical next step for your home.