Safe steps for slow Wi-Fi, dead zones, dropped connections, and devices that will not connect before requesting a home visit.
Identify whether one device or everything is affected
Test another phone or computer. If only one device has trouble, the problem may be that device rather than the internet service.
Restart in the correct order
Unplug the modem and router, wait about one minute, reconnect the modem first, then the router. Allow several minutes for service to return.
Check placement
Place the router in an open, central location rather than inside a cabinet, behind a television, or on the floor. Distance, walls, and appliances can weaken the signal.
Forget and reconnect
On a device that will not connect, forget the Wi-Fi network and reconnect using the correct password. Avoid resetting the router unless you know the configuration details.
Know when equipment may be the issue
Older routers, damaged cables, overloaded networks, and poor coverage can require equipment changes or a mesh Wi-Fi design.
Need help beyond these steps?
If the problem continues, Northeast Computer Tech can diagnose the issue and recommend a practical next step for your home.